Since the beginning of 2022, my office has been hearing nonstop from Central Hudson customers with a range of billing problems, including missing or wildly inaccurate bills. One resident received a bill for $700,000! Others had not received a bill for more than four months.
Customers are calling Central Hudson only to be told that their name or account number did not exist in Central Hudson’s system.
On March 3rd, I held an online forum with Central Hudson so constituents could voice their concerns directly. Shortly afterward, I introduced legislation to limit how when a utility could issue estimated bills. On April 21st, I held another forum with the Public Utility Law Project so that consumers would know their rights in the face of these outrageous bills.
Central Hudson said the billing problems were due to new software. They also said that they wanted to eliminate estimated billing.
On May 31st, I wrote to Central Hudson to find out if its billing software problems have been resolved. I also asked when they would do away with estimated billing.
Central Hudson did not respond so on July 5th, I wrote to the Public Service Commission (PSC) requesting that it open an investigation into Central Hudson’s billing practices. The PSC agreed to open the probe.
I finally heard from Central Hudson which responded with many excuses and few solid answers.
I will keep you informed on the progress of solving this problem. In the meantime, if you are still having problems with Central Hudson, please contact either one of my district offices.
I won’t stop fighting until Central Hudson gets its billing act together!